Frequently asked questions
When will I get my order?
Each batch of KHOBO jerky is handcrafted in small quantities to ensure peak flavor and freshness. Please allow up to 7 days for processing before your order ships.
You’ll receive a tracking number as soon as it’s on the way. We appreciate your patience — bold flavor takes time.
Can I make changes to my order?
Please reach out immediately to hello@khobojerky.com with your order number and we will try our best to help if it has not been shipped yet.
What is the return policy?
All sales are final.
Due to food safety regulations and the perishable nature of our jerky, we can’t accept returns or exchanges on our jerky — even if unopened.
If your order arrives damaged or incorrect, contact us within 7 days at hello@khobojerky.com and we’ll make it right.
Thanks for supporting small-batch Vietnamese jerky!
How much does shipping cost?
Shipping is calculated based on your location, the total weight of your order, and when you want it to arrive. You will always know the shipping price before you purchase.
What is the shelf life of KHOBO Jerky?
Since we do not use any nitrates/nitrites in our recipes, please consume within 6 months of the manufactured date. Once opened, it is best to consume within three days. Jerky changes in quality and texture once it is exposed to air.
What is the best way to store KHOBO jerky?
If it is unopened and sealed, please store it in a cool, dry place. You do not need to refrigerate KHOBO jerky. There is an oxygen absorber inside to help keep it shelf stable.
Once opened, you may choose to refrigerate it but it is still recommended to consume within 3 days as jerky changes in quality and texture once it is exposed to air.
Where are your products manufactured?
We proudly craft every batch of KHOBO jerky in Seattle, WA using locally sourced, 100% grass-fed beef from a USDA licensed and inspected Washington farm.
What if I have other questions that are not listed?
Please don't hesitate to reach out to hello@khobojerky.com! We will be happy to answer any questions you may have so you are confident in your purchase.